Our Samsung dryer stopped producing heat yesterday. Appliance Care of Atlanta dispatched a tech first thing this morning. Technician Alex arrived on time and looked clean and professional. He definitely knew his way around our particular appliance as he had the whole dryer apart in under 10 minutes. He was able to diagnose a faulty heating element within 15 minutes of his arrival. He had the part on hand and completed the repair in about an hour. He also helped to clean all the lint that was caked inside the dryer unit (most likely due to its terrible lint catch design). The repair cost was a little more than I was hoping to have to pay but at the end of the day my dryer is fixed! I highly recommend this company!