Appliance Care of Atlanta was prompt, courteous and professional. I sent in a request for service very early in the morning and received a call back within 30 minutes letting me know that their tech, James, could come out same day. He arrived within 15 minutes of the start of the window they offered me and diagnosed refrigerator problem immediately. He offered me two different options, sharing the pros and cons of each, and even showed me in the pricing book what the costs were. He did not try to influence my choice at all and answered all of my questions patiently. He was here for about 90 minutes in total. He cleaned up his work area when done and took time to walk me through the bill. He also gave me some good tips for maintenance and care so that we would not run into this problem again. I have seen a few reviews that noted that this company was expensive and am puzzled by that. Most of us cannot replace a refrigerator compressor quickly and easily, and honestly, while the compressor cost quite a bit, it was way better than buying a new refrigerator. Plus, they came out and fixed in one day. Try getting a brand new fridge in a day! All in all, I was extremely satisfied with the service and would not hesitate to recommend Appliance Care of Atlanta to anyone.