James G. arrived at the beginning of the 3 hour window provided Great start. He and his trainee were both courteous and helpful. They quickly diagnosed the problem was not with our dishwasher, but a clog in the drain line. They were not equipped to do a plumbers job,but offered better solution They could hook the drain hose (Not clogged) up to the garbage disposal. Thanks James and Appliance Care of Atlanta for a job well done. Will gladly recommend to friends and neighbors.