The wait was long, but seeing the amount of jobs our service person has to do is understandable, plus they were inside of the call window. Concise diagnosis and quote. Part needed to be ordered for my washer was done in two days. Our service person James, was polite, thorough, and even came at 9 o’clock PM on a Friday. He could have called and rescheduled, but he kept to his word and that is all there is you need to know about him.